Dear Valued Customer:
As part of our commitment to safety, we are reaching out to our customers, like you, who live in or near high wildfire-threat areas. We want to keep you and your family informed and updated of additional precautionary steps that we are taking to address the growing threat of extreme weather and wildfires, such as possible power outages. Please visit pge.com/mywildfirealerts today to update your contact information.
Taking action to keep you and your family safe
To help ensure the safety of our customers and communities we are privileged to serve, we are taking action with our Community Wildfire Safety Program. For your safety, it may be necessary for us to temporarily turn off electricity to your neighborhood or community when extreme fire danger conditions occur. We know how much you rely on reliable electric service and would only consider temporarily turning off power in the interest of safety, and as a last resort. If we need to turn off your power, we will attempt to contact you in advance to ensure you have enough time to prepare. We will also provide updates until power is restored.
What to expect if power is turned off
In the event we need to turn off your power for safety reasons, here is what you can expect:
- When and where possible, early warning notification so you can prepare. Extreme weather threats can change quickly. Please make sure to update your contact information by visiting pge.com/mywildfirealerts. We will use this information to alert you via automated calls, texts, and emails.
- Additional updates through social media, local news, radio, and the pge.com website.
- Coordination with your local authorities to provide updated outage information.
Taking steps to prepare
We know you may have questions about how to best prepare for the threat of wildfires and the possibility that power may be turned off. To learn whether your home is in or near a high wildfire-threat area on the California Public Utilities Commission (CPUC) fire map, visit cpuc.ca.gov/FireThreatMaps. All customers living in these high-risk areas should prepare an emergency plan. For more information on how to keep you and your family emergency-ready and safe during an outage, please visit pge.com/wildfiresafety. You can also reach us by email at firstname.lastname@example.org.
PG&E Wildfire Safety Team