March 27, 2024- Madera County Sheriff’s Office officials report that they are pleased to announce they will be introducing a new messaging service to better communicate with and serve people needing law enforcement or emergency services.

MCSO has partnered with Versaterm Public Safety to utilize SPIDR Tech, a digital customer service engagement tool, which is designed to keep victims of crime, reporting parties, and 9-1-1 callers updated after they request law enforcement assistance and services. This fully automated system provides callers pertinent information and updates about their case or incident via text message.

Sheriff Tyson Pogue remarks, “In our ongoing effort to provide the highest level of service and maintain transparency with our community members, we will be implementing technology that gives callers vital updates on our services. The Madera County Sheriff’s Office is committed to adapting innovative ways to enhance our services and streamline communication during that critical period when someone needs our assistance.”

When community members call for law enforcement services or assistance, they should expect to receive a text message acknowledging their call for service. After opting in, callers will receive status updates pertaining to their request. Following the conclusion of the call for service, a text message asking for customer feedback will be sent.

Sheriff Pogue continues, “We welcome this opportunity to receive direct feedback from community members about how to best support them and provide the quality of service they expect and deserve.”

MCSO’s new text notification updates:

• Will only be sent to individuals who placed their request for Law Enforcement services by calling (559) 675-7770 or 911 using a cell phone.
• Will NOT send texts about in-progress calls and situations where a text message may pose safety concerns for the individuals involved.
• Can be accessed in Spanish by using the link provided in the text.
• Cannot be used to send text communications to dispatchers*
• Can be stopped by replying to the text with “STOP.”

* In a situation where individuals cannot call 911, the public can also text 911 in Madera County to communicate with dispatchers.

Source: Madera County Sheriff’s Office